Warner Brothers, Harry Potter 7 part 2 and UltraViolet – #FailPosted: November 11, 2011
I’m pretty easy-going, mostly. I pay for things that I want and/or need, I expect value for my dollar(s), and I get angry when I feel as if I have been cheated.
Or lied to.
In this case, I am pretty damned angry.
Like many of Jo Rowling’s fans, I have eagerly anticipated the DVD release of the eighth and final Harry Potter movie (second half of the seventh, in case you are not in the “know”). That movie came out today.
I always like the option of the digital copy as well for several reasons; in case of disaster, I have a backup. When I am out and about and want the movie available, it’s there, on my iPad (as are all seven prior movies).
I don’t cheat, I don’t download them for free, I don’t steal them from torrents. I buy what has been produced to support the artists, the actors, the franchise, and the possibility of future entertainment.
Now, however, I’m freakin’ mad as hell.
Why? See the email below that I sent to Warner Brothers “customer service because we care” link:
In an economy where every single penny counts, I cannot believe that Warner Brothers would treat their customers so callously and inconsiderately.
I purchased Harry Potter 7, part 2 today in part because it came with a “digital copy,” as have most of my other DVD’s of the franchise. Imagine my anger and disappointment to discover that the “digital copy” is tied to a platform which will not allow the movie to play on my iPad or iPhone.
I have spent hundreds of my hard-earned money on the Harry Potter movie franchise, let alone evangelized it to my countless students and friends. No more.
In an era of increasing choice and flexibility, you have chosen to limit both for me. Warner Brothers has lost a customer. You have traded in bad faith, you have falsely advertised what is for sale, and you have betrayed a customer’s trust. I am one, but I have a voice.
And a blog.
Therefore I have a platform and I intend to use them.
Shame on you.
Let’s add one more ingredient to the mix. Not only did I discover that the movie is not compatible with my iPad/iPhone, when I tried to download the UltraViolet copy to my computer anyway, just ’cause, damn it I paid for it and I want it, I get this:
Really? Because lying about it being a “digital copy I can use on my mobile devices” wasn’t enough, now I cannot even download said digital copy? And yes, before you ask, I tried multiple variations on the web address. Then I Googled it and discovered hundreds of other angry posts similar to mine.
Am I mad? Damned right I am.
Am I disgusted? Damned right…again.
Is it realistic to hope that Warner Brothers hears my tiny, single voice and does something? Absolutely not.
You, however, have a voice, too. Use it. Voice it. Share it.
Make some noise.
Occupy “Web street.”